Privacy Policy

Overview

Soft Wash Solutions ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have. By using our site or submitting a form, you agree to this policy.

Information we collect

Information you give us: your name, phone number, email address, service address, and any details you provide through our contact and estimate forms or when you call or text us.

Information collected automatically: basic technical and usage data such as IP address, device and browser type, and pages viewed, gathered through cookies and similar analytics technologies.

How we use your information

We use your information to respond to your inquiries, prepare estimates, schedule and perform services, process payments, improve our website, and communicate with you about your project — including by phone, email, and text message where you have provided your number.

SMS / text messaging

If you provide your mobile number, you consent to receive service-related and informational text messages from Soft Wash Solutions (such as estimate follow-ups, appointment reminders, and replies to your questions). Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP; reply HELP for help. Carriers are not liable for delayed or undelivered messages. We do not sell your mobile information, and consent to receive texts is not a condition of purchasing any service.

Cookies & analytics

We use cookies and analytics tools to understand how visitors use our site and to improve it. You can control cookies through your browser settings; disabling them may affect site functionality.

How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business (for example, scheduling, payments, or hosting), and when required by law or to protect our rights.

Data retention & security

We keep your information only as long as needed for the purposes described here or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is 100% secure.

Your choices & rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time, by contacting us using the details below. We will respond as required by applicable law.

Children's privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

Contact us

Questions about this policy or your information? Contact Soft Wash Solutions — Studio City, CA · (818) 299-1650.